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Policies and Procedures

Policies and Procedures

DELIVERY ACCESS   

Safety is very important at Brenlo.  The customer is responsible for ensuring that there is adequate space available at the jobsite to receive the delivered products and that access to the area where the products are to be delivered is safe and free of obstacles.  In the event that the Brenlo driver determines that access to the jobsite is unsafe, Brenlo reserves the right not to deliver the products ordered.

PAYMENT and CREDIT   

For all non-trade account orders, a non-refundable deposit is required to process the order.  For prepaid and COD orders, Brenlo accepts company cheques, Visa, and MasterCard.  To set up a trade account a credit application must be submitted to our credit department for approval. All orders for in stock and custom items shall be C.O.D. until credit is approved.

WARRANTY and RETURNS

With prior approval from Brenlo and a product return authorization, Brenlo accepts and will credit any excess returned standard stock product or material that is undamaged and in full resalable condition.  We charge a restocking fee of up to 20% to cover the pick-up and handling that is required.    Unusable, defective**, or damaged material to be returned, replaced or credited must be identified and reported to Brenlo Ltd Custom Wood Mouldings within 48 hours of delivery.  Brenlo is not responsible for any damage caused after delivery on the job site caused by handling, improper storage, and installation or finishing by the customer.

NOTE:  ALL PRODUCTS SOLD BY BRENLO LTD CUSTOM WOOD MOULDINGS WILL REMAIN THE PROPERTY OF BRENLO LTD. CUSTOM WOOD MOULDINGS UNTIL PAID IN FULL. 

LENGTH OF MOULDINGS

Unless otherwise agreed, Brenlo provides most moulding products in random lengths ranging from three to sixteen feet.  We make our best effort to ship the longest lengths available; however, we reserve the right to fulfill our customers’ orders with any combination of industry-standard lengths which meet the total order quantity for each item. 

Any order for exact specified lengths will require additional processing time based on lumber availability, the need for custom milling and sorting and is subject to an additional charges. of 15%.

**Natural characteristics of wood including colour and grain are not considered defects.  Stock profile samples are available upon request.

ACCURACY OF INFORMATION

Brenlo has made every effort to ensure the accuracy and completeness of the information contained in this catalogue, however, we are not responsible for any resulting costs or issues that may arise based on the specifications or any error or omission of detail in the catalogue.  .

INSTALLATION

For customers in need of assistance in installing their Brenlo mouldings, doors  and other products, we would be pleased to refer you to one or more members of our family of certified finishing contractors.